Worst online shopping experience ever

<p>I made an order on Sunday the 11th and made an EFT around 10am the next Monday the 12th. I promptly received an sms stating payment received and my order is estimated to be delivered on Monday the 19th- Wednesday the 21st of December. Fair enough as it's a busy season. I only got an email on Tuesday the 20th at a little after 7pm staring my paclage was dispatched to the couriers and I then only received email at 5pm that my order is on its way with the courier yesterday; the 21st. Today is Thursday the 22nd, 15:30pm as I type this and still no delivery. The concern is that there's no customer service from Zando at all, tweets, messages and emails are not rep**** to. And Goodluck trying to get a hold on them to enquire of the status of your delivery. It would've been fine had they contacted me to say it won't be here within the given time frame they had stated but no, no communication at all. Tomorrow is Friday and thus weekend is Christmas. I need this stuff urgently for Christmas. Had they notified me I would have made plans to acquire the ordered items else where but it's just so bad ethics. TAKEALOT is on the ball. Season or not... speedy responses and you get updates of your parcels entire journey, they're such a pleasure to use. Zando needs to take notes, they give online shopping a bad name. Please be very careful using them as they don't understand the concept of good communication ethics or time. </p>