Worst online shopping experience.

I made a order and received a confirmation email, then 10 minutes later another email to say that the first order was unsuccessful. Later that day, I order the shoes for a second time. When I looked at my bank statement they had charged me twice, and ended up delivering 2 pairs of shoes on separate days. Zando never informed me the first unsuccessful order, was now in fact successful.

Then I tried to log a return for the second pair(two days after it arrived), but according to Zando, that pair was not yet delivered and therefore I could not log a return. Eventually they sent a email that the order was delivered and I could finally log a return( about a week after it was actually delivered). Now it was been a week after they said the return would be picked up and the return is still not picked up.

All in all this was/is the worst shopping experience ever.