Worst online experience from www.zando.co.za

I have placed an online order on the 11th of December 2018 to give enough time to have my delivery by Christmas. I have tried to track my order but see it is still being processed. Now the big frustration is that Zando does not even have the decency to answer their telephones or reply to to emails in order for me to assess whether I should buy something else or keep hoping that my order will arrive! Just for the record I also placed an order with Superbalist on the same date I placed my order with Zando and I received my parcel from them on Tuesday18th of December 2018. Shame on you Zando.