Worst Online Company

<p>My first horrible experience with Zando was when I purchased an item for an event last year .I ordered an item and paid for next day delivery .The day I was meant to receive my order Zando was silent,I contacted them in the evening and they said the goods had been ****** and they sorry I can re-order or get my money back .So I asked for a refund ,I was upset not cause my stuff was ****** but because no one communicated with me .My second experiene was 08/06/2016 - 09/06/201My husband got a R200 free voucher and begged me to buy my self something .I personally was done with this store ,then I got over it and gave it a try ....WORST MISRAKE .we odered online at 10:30 pm and when we checked out no money went of my account no OTP and the status on the goods said Awaiting payment .Which is wierd cause I paid with my credit card .Next day 09/06/2016 I check and it says error contact customer care ,I called them and they said my order was cancelled and gave some reason that I couldn't understand and told me I could re order .So I did exactly that ....I went to the checkout put in the code and selected 3hour delivery .I checked my husbands mail and went through the invoice and see that it says free delivery and they did not charge me for the delivery in 3hours .I called the customer care and they told me I could cancel or reorder so I said cancel its fine .I then thought to my self that this refund could take weeks.SO I called back and said that they should not cancel the order as it would take long with the refund ,so the lady said she will stop the cancellation .13:44 I see a missed call from Zando ,I call back and they say that my order has been cancelled and money refunded .I cant ever use this company again I have never recieved good customer service </p>