Worst Customer Service Experience

I have placed an Order and Paid on Monday 26/03/2018. The Payment has been deducted from my Bank Account, yet my Order has not been processed by Zando and it shows up as "Payment Error" on my Profile.

I have called Customer Service 3 x times already, and received Conflicting information: on Monday I was reassured that the funds will be reversed ; on Tuesday 27/03 the consultant said that "they have found the Payment on their system; and will Process it asap".

I have called three times, and also sent an email on 27 March about my Order, yet is still shows as "Unprocessed" / "Payment Error - Contact Customer Service" on my Zando Profile online. I had to call the Customer Service Helpline AGAIN this morning for the fourth time - and the issue has not been resolved?

This is really pathetic - how many times do I have to waste my expensive airtime to call this company to get my order processed? Every consultant I speak to gives me a different story, nothing happens and yet they have taken my money and not processed my Order.