WORST BLACK FRIDAY *******

On Sunday 29 Nov,I tried to place my order, so that i was able to get the black Friday discount, extra 10% discount and the 30% first time buy "APP30BF28" discount which was being allowed by the Zando App. So Sunday the sight kept removing the 1 pair Adidas takkie Cream and white and i kept going and adding it. But then it gave another error. Then yesterday i tried again. The 10% discount was no longer there. But i still cudnt place my order cos it kept saying that the "APP30BF28" COULD ONLY BE USED ONCE BY THE SAME PERSON once i never used it so how can it say that i used it?????? I wasnt able to make my purchase to benefit from the discounts and it was very important cos its for my son's birthday which is today. He outgrew all his shoes at once. I am a single parent therefore money is scarce. I wud like to plz be able to get the relevant discounts as it was no fault of mine. I can even send u a screenshot of the error.

I had also emailed Zando before 11pm on 30 Nov 2020. I also went onto the website and loaded a query. As i wanted to still benefit from the discounts.

When i had a live chat with Chad on 1 Dec, he told me that i cannot use the "APP30BF28" code with other discounts. That is not true tho. Cos when i proceeded tO checkout on 29th November, it showed me 10% discount and 30% first time buy discount on top of the Black Friday discountThe total amount of my purchase was about R2243. Minus 10% (extra black Friday discount) and 30% (first time buy). My order came to about R1500. I should have acreenshot this but didnt think that i would get an error later after trying to shop for more items. Normally Zando would send you reminders that you have not completed your purchase and ask you to log on top add details etc. I got ntn.

However on Tuesday at 17.59 I received an email advisinf me that my order could not be completed as the payment was not completed. However I did not even get any notification as on the website it kept telling me I have already used the code. On the bright side, this email was all the proof I needed to show the actual amount i needed to play and this amount was after the 10% discount and 30% was taken off.

Hence, i will not accept that i must now be at a disadvantage due to your sight giving me an error saying i already used the "APP30BF28" CODE, when my first purchase was not done. And it was allowing me to get these discounts and purchase first tym. I was like so excited as if Christmas came early for my kids. Although the Zando representative gave me another first time buy code, its not the same as the Black Friday discounts. Now even with the 30% off, im going to pay about R700 more. Zando cannot penalize me for the App telling me i already used my first time buy code when i did not and i was not notified that the order went thrust and I need to complete payment. . You can call me on ***