worse service

Placed an order with them and to my surprise they delivered a wrong shoe and damaged shoe.these shoes where all fully paid for.when l sent an email and Donnique is the one l was chatting to.l was told won't be able to get the right shoe l ordered for due to the fact that its out of stock.the shoes were despatched from the warehouse and no one did bother to do the checks.now l tend to wonder if Zando are selling products of good quality.I've been highly inconvenienced.Luqmaan took over in helping me to return the damaged shoes to my surprise he/she has drastically failed to help me.l can't keep a shoe that l paid for that is a reject.im forever told that the warehouse will contact me.Luqmaan doesnt even take initiative to find out what is happening. these are the people who want to pride themselves with the service they render. hopefully my case will be solved.Zando my order number ***.