Will not return my money

Reference no ********** 17 zando sent me my online order the bag was torn and damaged and the necklace well I rather not comment I immediately contacted them to change the one item and credit the other awesome the delivery guy was there the next day to collect but the return was then advised will be credited I have been emailing zando now for almost a week advising them the card I purchased with is no longer active and I had closed the account the feedback from zando is the bank will contact you. The bank will not contact me as I have closed my account and moved to another bank institute.So zando needs to rightfully return my money to the correct account .the goods I purchased was supposed to be all in order now that my money is in limbo they are making me call their call centre email and the finance dept cannot take calls to exist.pathethic service zando Return my money to the correct account.