Will never buy from Zando again

I bought clothes from Zando on 05 December and waited for them to be delivered between 11 and 13 December as stated on the confirmation email. I did not received the receipt items on the stipulated dates. I received a call for a delivery a day after 13 Dec and they delivered one item. I was not happy, but I continued to wait for the other items and nothing happened. I was planning to travel from 21 December and I decided to call them and inform them of my plans, so that they don’t deliver when I was not there. They told me that my parcel was delivered to a wrong person and they were trying to resolve the matter. They were going to keep me posted and if they win on this, they were going to send the clothes to my address where I was going to be for the holidays. I waited, nothing happened. I decided to call them after December 26 to make sure that I don’t get told that people are on leave. They told me that they did not receive the clothes, so they are going to pay back my money. I agreed, because this whole thing was now a mess and I was not planning to wear clothes that have been in someone else’s disposal. I am still waiting for them to just approve the transfer of the money and nothing is being done. I requested to speak to the manager and she is not available “in meetings” since this morning and she’s the one who needs to approve the payment of my money back and from where I stand, I think she does not take this matter seriously. She does not care about the fact that as a customer, I was wronged from the get go. I wanted those items, they did not deliver them, now I want my money back and they are not prioritising that. That is the worst customer service I have ever endured in my entire life of buying on line. I will never buy at Zando ever again and I will never even advise an enemy to buy from them. They are *********** and they don’t take their customers seriously.