Where is my delivery?? Pathetic service Zando!

Where is my delivery!!! No updates on delivery or process. All I receive is a mail " Your order will be delivered as soon as possible" that could mean 5 days, 10 days even months. Very disappointed with the service. The damn call centres never ever pick up! i called over 5 times and was on hold for over 30 minutes at a time. Zando, pathetic service.