When a company is going under and fails to deliver but gets robots to lie to customers

<p>I placed an online order for shoes on 05.12.2016 (Order number ********** 76) and to date no delivery has been made. Not only that, there has been no sms, no email and no call indicating any possibility of a delay or to apologise for the delay that has been experienced.</p> <p> </p> <p>After several attempts and being disconnected on the line, I eventually got through to a consultant named Nicole. A few days later after enduring the same ****, I get through to Julia. Both tell me the courier delivered my order in December already which is total bull**** because if I had received them I wouldn't be wasting y time speaking to a bunch of ****holes who cant tell me ****, now would I!?</p> <p> </p> <p>Both could have just as easily stayed home as you clearly dont have the technological staff or systems in place to provide them with live data to work with - looks to me that your brand is actually going under and you are in denial, can you not afford to pay the courier to fulfil your promise?</p> <p> </p> <p>The shoes cost only R250 and I got R100 off meaning I donated R150 to the stars. It has stuff all to do with the money, whether I spent R1 or R1million - the point is you took my money and gave me **** all in return then tell me I have received my order.. Sort it out!</p> <p> </p> <p>Your business has a terrible online image, simply take a look at Hello Peter further down, or even http://trustedcompany.com/za/zando.co.za-reviews where your score is only 3.1 stars - disgusting.</p> <p> </p> <p>You have my number..</p>