What’s going on at Zando?

The transaction in question was concluded on 23 November.

Two days ago you notified my wife the one of the items is ‘no longer available’ and that you have given her a voucher for the value of the item.

This issue has been addressed already and a return of the funds to the card has been arranged.

What irks me is the following:

The transaction was concluded BEFORE your Black Friday promotion. Now, TWO WEEKS later, the item is ‘no longer in stock’ and you have ‘graciously’ issued a VOUCHER as refund.

How can you offer a product at a reduced rate the day before a major sale, thereby encouraging your customers to start shopping early, and then suddenly ‘run out of stock’? It’s been two weeks, surely you can find stock of this item somewhere?

Also (and I repeat, this matter has been dealt with already, but not truly to our satisfaction), how can you be so presumptuous and issue a VOUCHER to the client after you effectively mislead them into believing that they are going to receive the item that they purchased? All this with ZERO communication regarding the situation - just a blatant announcement that the items no longer available and you are issuing a voucher…...

Surely you can offer ANOTHER item at the same reduced rate at which the item you can now no longer supply was offered originally? And then you could even tempt the customer into spending even a bit more if he item is more expensive?

And lastly… it has been TWO weeks since the order was placed and still the message is: ‘Order being processed’……

This, sadly, was my FIRST transaction with Zando…. After this I created my own profile and have made three further transactions.

The first of those ALSO contained an error (wrong colour shirt was delivered), but made no difference in the end - all the shirts bar one were too small. The ENTIRE second order was returned (also too small) and now, maybe the third order will actually contain shirts that fit…

Not the best start to a relationship with a site that is VERY well supported by my wife…..

And a visit to Zando’s Facebook page shows that I am not the only person having problems with Zando at the moment...