Week late delivery and failure to take action on complaint.

<p>Hi there</p> <p> </p> <p>I ordered shoes from Zando on 16th November and am yet to receive them though it was estimated to arrive by 23rd latest. I phoned on the 24th, the lady assured me it would be delivered by the end of the day - it wasn't. I e-mailed on the 25th, the lady responded saying it was "en route and should be delivered by 5pm". Just before 5 I e-mailed again, she responded saying if it wasn't delivered by 5, the courier "would re-attempt delivery" the next day. Here I sit 4 days later, still waiting and they don't answer the phone! HELP!!! Shocking service!</p>