waiting patiently

Very, very disappointed in the service received by Zando when its only a simple return that must be processed. I ordered a product online, however the product had to be returned is it was to big. The return was requested 31.01.2020, shortly thereafter I received an email advising the return will be collected within 2-4 days, Its been 8 working days way passes the turn-around-time and no contact was made. The product is still waiting to be collected for return. I called Zando on Monday 10.02.2020 and was advised "they don't know why the item was not yet collected" agent by the name of Natalie advised it will be collected the same day or the Tuesday, its Wednesday now, still nothing. Called Zando again today and still the same nothing changed, i don't know how such a well known company cannot trace to see what the actual delay is. I am very upset as Zando's service is just down the gutter not what it used to be. I will never be a loyal client to Zando ever. ZANDO is a disgrace, O yes and Zando please don't think that we as clients are in wanted of your products as there's more than enough online shops we can make use of, where we will received amazing t\customer service without any hiccups.