Waiting in vain

So get told my order will be delivered today! Your Zando order *** is out on delivery today! Please check your email for updates or call ***I was suppose to leave today on a flight (being a flight attendant ) and swapped it out so I can wait the whole day for my delivery and NOTHING NADA NIKS Just nothing! I phone your call centre just to be told oh they will deliver tomor, but people where do you want to deliver?