Vouchers dont work & bad customer service

<p>Good day,</p> <p>I placed an order with Zando on 2 May, # ********** 36 & tried using voucher code # ZSUTon00yVeuBq. The R200 voucher was given to me by a friend. When I entered the voucher, it accepted the code, however upon checkout, it did not subtract the voucher amount. I paid for the order anyways as the item was previously sold out and I didn't want to lose the item due to low stock. I tried getting hold of a Zando consultant, however all calls I made went unanswered and I received no response to my emails.</p> <p>My items where delivered to me on Friday, 5 May & I finally spoke to a consultant, Qaanita.</p> <p>I explained the above to her & she told me that according to her system, the voucher was not used. She advised that Zando can't refund the R200 to me. I therefore have to return my delivered order, request a refund & then re-place the order for me to use the voucher. I don't understand why Zando would put their customers through such an inconvenience instead of actioning a refund. It makes no sense. I agreed to do as she suggested & I asked her to kindly call me back in 15 minutes to ensure that the voucher went through.</p> <p>Qaanita did not call me back & the error message I get when trying to use the voucher that Qaanita assured me is still valid said "Sorry but his discount is limited to 1 use per customer". Which means it had been used. By whom?</p> <p>She blatantly **** to me about the validity of the voucher and did not fulfill her promise about calling me back. The request has now been logged for my items to be collected on Monday 8 May 2017. What happens now?</p> <p>I got another voucher ZSUToHyuzHjOd0 to use on order # ********** 36, which I haven't made payment on yet, as the voucher again did not want to go through. Is there a problem on Zandos end where the vouchers are not current or are expired? How are the above 2 vouchers used when they were given to me but they don't work on my orders?</p> <p>I am travelling on Wednesday and was hoping to use these items on my holiday, but I doubt that is possible now.</p> <p>I do hope I get a response with regards to this complaint as well as an explanation as to why Qaanita did not call me back when promised, so that she could help me resolve this query.</p>