VERY POOR AND PATHETIC CUSTOMER SERVICE/LATE DELIVERY!
<p>I am writing this review with a deeply saddened and disappointed heart. I made an order with Zando on 24 November 2016 and made the purchase same day for a pair of shoes I was planning to wear to a weating on 3 December 2016. Today is the 7th December 2016 and I have still not recieved my order.</p> <p> </p> <p>I have been following up through email and phone calls to Zando's customer care which is so pathetic because either no one ever answers or if someone does decide to pick up the phone, you will be put on hold for no less than 15min. To make matters even worse, when you do get a service consultant they do not even apologise and explain what is causing the delay. No one from Zando cares that I am aggrieved because I have been waiting for over a week to get my order delivered.</p> <p> </p> <p>I have had to make un unexpected purchase from another retail store for another pair of shoes just so I could have something nice to wear to the wedding I was invited for. I have spent money that I do not have due to the lack of competency from Zando to do proper follow up's on my behalf so I could have recieved my order on time.</p> <p> </p> <p>I have sent so many emails and had to lose money through making calls to both Zando and the courier company to check on the status of the delivery - and still to this day, I have still not recieved my order. I am really disappointed as I considered myself a client instead of a customer as I have made quite a number of purchases at Zando and have always had my order delivered on time.</p> <p> </p> <p>The turnaround time for my order was between the 29 November 2016 - 1 December 2016. And even after realising that there would be a delay in delivery, no one has communicated to me or informed me that my order would be delivered late. I had to phone to follow up and try to find out why was my order taking so long to be delivered. Its absolutely pathetic!. </p> <p> </p> <p>I am aggrieved and although I really did not want to use this platform to report the bad service I have recieved from Zando , I feel I had no other choice. I made an order, I made the purchase, so now that Zando has recieved the payment they no longer care if I have recieved my order or not. What makes me more upset is that the system generated emails where they advertise specials do not stop, but they fail to respond to my queries - its really revolting!</p> <p> </p> <p>I would really like my shoes or a full cash refund if that will be impossible - # ********** 86.</p> <p> </p> <p>I have always loved shopping at Zando, but after the bad experience I have gone through I will no longer be making any purchases going forward!</p>