Very Disappointed

To whom it may concern<br> I am really disappointed with Zando, this is my first shopping experience with you and it will be my last. I purchased 1 item of clothing on the 26 November, received a notification via email and sms on Monday 30 November stating that my parcel will be delivered on that day. Still to date I received nothing. I called Zando and they adviced me to contact the Courier company, when I contact them they say the order does not appear on their system. I then had to contact Zando again, the consultant made me hold on the line while she contacts the courier company. The company then tells her that I gave the incorrect address. What the hell? I get many deliveries and my mail comes to the exact address. I cant underatand why must i be calling to see where my delivery is. This is pathetic. No one is contacting me or even keeping me updated. What kind of a business is this?