Very bad service

I am so disappointed with zando.ive my son clothes for Christmas and the shoe size was small and log a return call on 04-11-20 and and received info wednesday that someone is coming to fetch the shoe and I personally call the guy to tell him am not at work he must one to my are only to be told he will come the next day at work,since then it's been one nonsense again n again and today it's Monday 14 and the shoe still not pick up.every day I use to get an SMS about someone picking up the shoe only to find out that is a lie as I called the driver and that driver was not at work and doesn't even work on the side that he supposed to pick up the shoe.am really disappointed her and I will never ever order from Zando ever again bad service and the worse is I need the shoe return so that I can buy my son new shoes before Christmas.