UTTER DISAPPOINTMENT - NEVER AGAIN!

i have friends and family who swears by Zando... so for the first time, while being hesitant, i placed an order ( ********** 18) on Zando on 25 June at 10am. I was pleasantly surprised at how quickly the process was from ordering to "order is being processed" at 10:15. WOW! 15 minutes, that's great. My item has been in process since 10:15am on 25 June. I've been calling and emailing the only two means of contact since Tuesday morning from 11am. Today, i finally get through after being on hold for 10 minutes only to hear from Ebrahim that because they're moving warehouses, my order will only arrive next week, making it 7 working day delivery and NOT the standard 3 - 5 working days that they are so proud to mention. I then requested for my order to be cancelled then Ebrahim advised it will take 7 -10 working days for my money to be given BACK to me and not the speedy 15 minutes like when i gave it to THEM so that i can go and purchase the shoes i needed within the famous 3 - 5 working days. My disappointed is immense. You are very eager and quick to take the money for purchases, but there is absolutely NO service attached to what people are willing to spend.