UNSATISFACTORY SERVICE DELIVERY

I placed an order via Zando and received the package on the 31/01/2020. The fit was not as expected and I requested a return that exact day. I received an email from Zando confirming the request but despite numerous phone calls and email the item is still not collected. Zando email clearly states that the return should happen within 2-4 days and today is the 7th day. This is very unsatisfactory service and I would like this to be resolved ASAP. I would appreciate if you could assist in this matter.

Thanks Bernie