Unreliable Service at Zando

<p>I bought a bag online on the 26th November 2016 and when it arrived it was the WRONG ORDER which arrived on the 1st December 2016. I requested for refund and the order was collected on the 5th December 2016 and I recieved a confirmation sms of the pick up for the wrong bag</p> <p> </p> <p>On the 13th December 2016 I sent a complaint email and an agent responded on the 14th December that my "order has been processed and refunded i will receive an email" and I never did</p> <p> </p> <p>Today OVER a month later the 4th of January 2017 and im still waiting for a refund or any form of contact updating me on the status of my order/refund. I am terribly disappointed in Zando because no1 - NO COMMUNICATION/ contact was made with me to update me and let me know where the hold up was with regards to the order/refund, no2 - I recieved the wrong order and lastly no 3- I had to wait for over a month.</p> <p> </p> <p>Today after my call with a lady called Quanita she was unable to tell me where the problem was and would not let me speak to a manager. She assured me she would be in contact by COB today.</p> <p> </p> <p>As a loyal paying customer I am honestly disappointed, I will be waiting for someone to contact me within the next 2 days so this matter can be resolved. I can not wait over a month for money that is mine to be returned to me,</p>