Unprofessional ******* that need to be arrested

I have read several reviews about having an unsuccessful payment.This too happened to me.

1st of all Zando are *******, I checked out after purchasing my boots upon payment my money went off my account but it was marked as being unsuccessful. I waited 24hrs before contacting my bank and they confirmed that money did go through. Little did i know this would be a start of a devastating process with unprofessional *******.

Their contact centres do not work apparently they have closed and we are advised to use social media for our grievances. The worst thing ever!!!!!

After emailing my statement to that useless Kyle he kept on responding saying that he never received my statement thus closing the case.

These people are nothing but ******. they don't care at all , 0 customer service. I had to ask my bank to deal with this as ***** to get my money back