aR
ansaranie R
1 reviews | Active since Feb 2015
03 Feb 2023, 11:30
********* CUSTOMER SERVICE : ZANDO
I purchased a gown from Zando. Upon purchasing it, it does not state that the item is non returnable. I received it yesterday and contacted Zando on the same day indicating that I wish to return the item due to the fact that it does not look the same as the picture. I received an email today indicating that this item is from a third party and it is non returnable. I think this is unfair practice on behalf of zando because this is not divulged upon purchase. Im extremely disappointed by this decision that has been imposed on me. I have been a long and loyal customer for the past years. I will definitely reconsider my online purchase options.
Helpful (0)
Replies (1)0
Replies (1)aR
ansaranie R's updateReviewer Update
03 Feb 2023, 13:56Zando has responded to me and have informed me that they will accept the return. As such, I wish to place on record my sincerest appreciation and gratitude for the change in their decision. Businesses who are prepared to accommodate their customers needs should be applauded. Thank you Zando.
aR
ansaranie R's update03 Feb 2023, 13:56
Reviewer Update
Zando has responded to me and have informed me that they will accept the return. As such, I wish to place on record my sincerest appreciation and gratitude for the change in their decision. Businesses who are prepared to accommodate their customers needs should be applauded. Thank you Zando.