Unbelievably terrible service!

HI<br> <br> Ive just got off a call with Luke from the Zando call centre.<br> There is an obvious problem processing my order with payment through ebucks.<br> I have been trying numerous times, since yesterday to complete my order.<br> I then called the Zando customer service this morning to report the problem and solve the issue.<br> I was told by Luke to choose 'another method of payment'! How is that a solution to the problem?<br> It definitely shows a bad attitude, a lack of concern and unwillingness to make an effort to resolve the problem<br> <br> Regards