Unacceptable service and no delivery of goods

I’ve placed an order on 2December. No delivery. After phoning and complaining, the estimate delivery date was promised. No delivery. Still waiting. 11 days later.

I’ve emailed 8 times now. No response. Phoned several times and hold on for 40minutes. No help.

Order number ********** 57.

POOR SERVICE. Will never use Zando again.