Trying to exchange an item and 2 months later I still don’t have my items!

I’m so sick of Zando I’ve been trying to exchange 2 items I bought from them and it’s been an absolute nightmare. They do not give a **** about customers, I am so exhausted by this them and I’ve gotten to a point where I have to accept that they just don’t care. I don’t even understand why they have a return policy coz they don’t even care to adhere to it. Maybe you thinking I’m being a little dramatic but I’ve been almost 2 months Zando 2 months of the same old thing. Your customer service agents are not even trying to be helpful in any way. I’ve been dealing with a Tayrn there who has since gone mute. Customer loyalty team my ass!

Some of my correspondence with Zando for the past 7 weeks!

Phindile, Aug 22, 14:40 CAT:

Hi Taryn

This is honestly getting so tiring. No one has attempted to pick up my package. I called them on Monday, I was told they’ll get someone to call me... no one called. on Tuesday they called me and told me that they will arrange for one of the drivers to contact me till this day I have not received such communication. This has been going on for almost a month now, no one has attempted to pick up the package no one has ever called me to tell let me know that they’re outside. I do not live in a complex whereby people don’t have exes to my house. Instead I was told that my area is a high hijacking area, I went as far as trying to arrange for me to drop the package off somewhere where they can pick it up but instead I get nothing from these Courier people. So which one is it... is it that my area is a high hijacking area which prevents them from coming or is it that they’ve came twice without any success?? which one is it? Why does ZANDO deliver to my area without any issues and why is it an issue when You have to collect, I had a delivery just last week from Zando you guys did not have a problem with coming to my area and yet when I have to return it’s an issue of a high Highjack are

Taryn Stellenboom, Aug 22, 15:53 CAT: Hi Phindile,

Thanks for your reply.

I've spoken directly to our returns team and advised them of what you mentioned.

They confirmed that the couriers has been made aware for collection tomorrow.

I'm sorry for the inconvenience and delays caused. Thanks for your patience so far.

Please let us know if there’s anything else by calling us on 08611 ZANDO or send us an email and we’ll be happy to help.

Warm Regards, Taryn

Hello Phindile, We can confirm that your query (#‪***‬) has been solved. You can always reopen it by simply replying to this email.