Total lack of service delivery from Zando

Good day

I placed an order on the Zando website on December 3, 2018. To date, I have yet to receive the order. I have also not received any reason/s for the non delivery of my order. I have sent two email to the Zando service email address. I have yet to receive any reply.

On the 10 December 2018, I called Zando on their helpline twice only to hear the company's recorded message and for no one to come on the line. I am a relatively new customer of Zando.

This kind of service is extremely disappointing to say the least. I have used many online websites in the past and can firmly say that Zando has a lot to learn. All Zando does is acknowledge that they have received your complaint via an automated email reply. They do nothing else including not answering the phone. Our government could take lessons on poor service delivery from Zando. I request a refund of my money and will never use Zando again. I strongly encourage the general public to stay away from this company

Kind regards