To call it bad service, would imply there was any service at all.

I placed an order with Zando on Black Friday. When ordering, they informed me it'd take five to seven working days. It was eventually delivered THREE weeks after the initial order was placed. Upon opening the box, I discovered they'd incorrectly swapped out a dress I ordered for arguably one of the ugliest tops I've ever seen. I've emailed seven times, contacted on social media, and tried to call, but have no received any word back as to what is to be done about correcting this error. When your entire business is an eCommerce business, these processes need to be in order to ensure customer satisfaction. You cannot (as Zando have done) simply load a message to your site that says you're experiencing high call volumes and be done with it. Truly an awful company and I will never, ever buy from them again.