THE WORST EXPERIENCE OF MY ENTIRE EXISTENCE!

Firstly, If I was not compelled to give a star rating, Zando would have gotten nothing because that's how pathetic their service is overall!!

I made a purchase on 04/09/18. According to the delivery order timeline, my order was dispatched on 06/09/18. Zando's Delivery statement states it takes 3-5 working days for delivery to be made, trust me that is utter nonsense and lies! They even go as far as saying "We will move earth to deliver as promised" Even more lies!! 11 working days including two weekends passed and I did not receive my order. I emailed Zando wanting to know Where exactly is my order and When will I receive it. Their customer service is equally bad. I was responding via email for 5 days with dismal responses as to where my order is other than "my issue has been escalated and under investigation". An employee stated and I quote "Please be advised, if I knew where exactly your order was, I would've been able to provide that information to you" That is beyond me! Zando employee/s does not know where my order is then who is suppose to know?? I have cancelled my order today, no one knows where it is. They have advised me that my request refund once processed takes 5-10 working days until the money reflects in my account! I have to wait even more just to get my money back!! Atrociously Inconvenient!! I'm advising everyone not to purchase anything from Zando!! This is the worst service I've experienced in my entire existence. Zando and it's employees are ***********. DO NOT DO BUSINESS WITH ZANDO.