The lack of Customer Service is shocking!

On the 11th of April I bought something on Zando. It is now the 7th of May and I have still NOT received my order! I have phoned countless times and only twice have they answered but failed to help me or give me any information as to where my order was. I have e-mailed Zando 4 times and as they promise to reply within 3 hours, I have yet to get a reply 3 weeks later!

When I spoke to someone at Customer Services they said that they can't tell me where my package is but only that PostNet is still busy returning it to the Zando Warehouse, (WHY is it even being returned!?). Today I did my own little scavenger hunt and found my package by phoning a bunch of different PostNets! It was sitting at a PostNet in town waiting to collected this entire time. I also selected a specific PostNet and they sent it to the wrong one.

Completely unimpressed with the lack of Customer Service! They don't answer their phones and they don't respond to e-mails! They should pay me back for all the wasted airtime from phoning them every hour of almost every day!

Let's just say I will not be buying from Zando ever again.