The first and last time with Zando

<p>We placed an order for a Christmas gift we could not find anywhere in the shops. Granted we placed the order on short notice, but when Zando indicated 3-5 days delivery period, we were hopeful we could receive this before we departed on holiday and well before Christmas. With the order placed on Sunday 11 December 2016, we were confident that it would be delivered on 14 December. When we followed up on the morning of 14 December, we were told that the package were underway, however by 17h00 in the afternoon, after follow up, we were informed that due to "unforseen circumstances" the package would not be delivered as committed. We contacted the manager to inform him that we are departing on holiday the next day, and he agreed to change the shipping address to our holiday destination. </p> <p> </p> <p>8 working days later, we have not received the package. We have made numerous calls daily, to both Zando and the courier company involved and despite many promises and personal commitments by the managing staff to personally follow up, I now have no choice but to find an alternative gift before Christmas as I have no confidence that my package will be delivered tomorrow, or any time in this year.</p> <p> </p> <p>The worst for us is the fact that we would have a dissapointed family member as we are not able to give the gift we planned, plus the added frustration of having to face the overcorwoded shops to find an alternative gift on a moment's notice. Also having to deal with countless empty promises and failure to deliver as promised day after day..... </p> <p> </p> <p> </p>