The experts in poor customer service. Absolutely useless.

Item: Zando
Rating: 2
Author: Stephanie P

How is it so difficult to speak to an actual person who works at this company? I placed an order on 09/12/2018 and Zando CONVENIENTLY left out the part about my order taking 5 days (because of Black Friday nonsense - take note Zando, Black Friday ended 2 weeks ago, so I don't understand this excuse). I contacted Zando to have my order cancelled and my refund processed immediately. No response via either email provided on the site. I called the helpline 3 times at 8AM because I thought they wouldn't have too many calls. No response, put on hold for half an hour and wasted all my airtime. I go onto the website to access their 'helpful' online chat function. It doesn't even exist. CAN SOMEONE WHO IS AN ACTUAL HUMAN BEING PLEASE CONTACT ME AND CONFIRM THE CANCELLATION OF MY ORDER. I will not accept the order if it arrives at my door and you will have wasted resources and time sending an order which you will inevitably return,

Helpful (0)

Replies (2)

Stephanie P's updateReviewer Update

12 Dec 2018, 20:32

You aren’t even calling me on the correct phone number.

Stephanie P's update12 Dec 2018, 20:32

Reviewer Update

You aren’t even calling me on the correct phone number.

Stephanie P's updateReviewer Update

12 Dec 2018, 20:35

Oh and thank you for blocking me from commenting on your Facebook page. Very professional. If you don’t like what the customer is saying, perhaps you should ask yourself why they’re saying it.

Stephanie P's update12 Dec 2018, 20:35

Reviewer Update

Oh and thank you for blocking me from commenting on your Facebook page. Very professional. If you don’t like what the customer is saying, perhaps you should ask yourself why they’re saying it.