1 reviews | Active since Dec 2014
Terrible service - requested an exchange on item purchased online to date item not collected
<p>I purchased a pair of shoes from Zando oline shop however it turned out the size i bought was too big therefore i asked for an EXCHANGE on the 28 February 2017 which they did process and advise me that it will be collected on the 02 March 2017. the nightmare started with Zando fowarding me smses regarding postponement of collection of the item to be exchanged. i have been receiving smses from Zando since 02 March 2017 and to date the item is still not collected and i have been phoning them all week and all they do is apologies but not tell me why the item is not being collect. On Wednesday i asked to speak to their operations manager however she could speak to me , she just gave instructions in background to agent that they will arrange again for them item to be collected on Thursday 09 March which it was still not collected. The courier company they use is Courier IT. The agent from Courier IT contacted me on Wednesday to arrange for the item to be collected on Thursday and told me that they only received this request this week and asked that i must take the item with me to my work address which i did however the item was still not collected yesterday. </p> <p>I am extremly dissapointed with Zando and this is really unacceptable considering that i am only asking for an exchange , i even offered to deliver the item myself or pay for my own courier because clearly they are failing to collect the item and i must say this is the worsed service i have ever received on online shopping and considering that it was my first purchase with them i just do not see my self ever buying anything from - i am a regular customer of Superballist and will stick with them.</p> <p> Regards</p> <p> </p>