Terrible service once again

To date I have received no form of correspondence from Zando. My order was supposed to be delivered Between Tue, 3 Jul And Thu, 5 Jul. The courier company called me on Friday the 6th of July to arrange for delivery and I advised them that I no longer want the order. I was told that the order will be sent back to Zando's warehouse and that someone would call me to confirm my refund. I lodged 2 complaints to Zando via email and I've also tried to call the contact center and I waited on the line for 10 minutes! No one is making contact with me or responding to my emails. A few weeks ago I placed a order on Zando and it was supposed to be returned, eventually the courier arrived after a month! a manager sent me an email to apologize and that was it!. Nobody seems to care. After this I can truthfully say that I will never purchase from Zando again. No "sale" is worth all this time and energy! I expect to be called today, if you do not reach me on my cellphone please email me to confirm that my refund has be processed. I expect the funds in my bank account within the next 24 hours.