Terrible Service & Late Delivery

I ordered a jacket through Zando on Monday 15 June. I understand that the following day was a public holiday, however I expected the jacket by Friday 19 June as delivery takes between 3-5 days. <br> <br> No jacket had arrived by Friday afternoon, I called and was told I'd receive the jacket by Monday 22 June the latest. No jacket arrived. <br> <br> I called and was told Zando was unsure which courier the package was with and they will keep me updated. I was never updated! After phoning in numerous times, sending an email and Facebook message, I still never received feedback. <br> <br> After calling for the 5th time, I was told that they will reorder the item and cannot guarantee that I will get it by Friday 26 June, 11 days after I ordered the item!!<br> <br> I think this is terrible service and the company should have done all they could to rectify the situation and shipped the item by express to get it to me by the date I needed it (tomorrow 23 June), instead of never calling me back and saying there is nothing they can do.