Terrible service and inefficient -ORDER #***

I placed on order on the 22nd of May 2018. On the 28th of May the delivery guys called saying i must come to the ground floor and collect my parcel as he is not willing to wait for the lifts coming to the 29th Floor.

I told him to come up ill wait by the lift entrance so he can take the lift back down stairs.

Till today i haven't received my shoes. Tried sending Zando an email asking about my delivery on the 31st of May 2018 as i had a function were i supposed to use the shoes on the Saturday.

Called Zando and was advised that it shows to them that the shoes is with the delivery company.

I no longer want the shoes and im totally disgusted on the kind of service Zando is delivering its unacceptable. Just got off the phone with the delivery guy to ask him where are my shoes, he had the nerve to tell me that he returned them to the warehouse as he couldn't wait on the queue for the lifts. When i placed the order i inserted my delivery address that is on the 29th floor, but when its time for delivery its something else the guy can come up .

Who on earth does that.

Im no longer intrested on the shoes.

Kindly regards, Amanda ( unhappy customer)