Terrible service

Good day

I do not even know where to begin in explaining how disgusted i am in the ********** service delivery from Zando!

I placed an order on 29 November 2019, order number: ***, with a delivery expected to take place within 5-7 working days. On 10 December 2019 i received two missed calls on my cellphone one was at 10:39 and the second one 10:40, i immediately phoned the number back and waited on the line for 17 minutes but no-one answered. At 10:58 DW couriers requested for an alternative number, i gave them two numbers and at 11:45 i received an email stating that my order was "delivered", DW couriers did not even attempt to call my alternative numbers or attempt to reach me by getting out of the vehicle and entering my workplace.

So now this leaves the question WHERE IS MY PACKAGE ???? Because according to Zando my package has been delivered but i have not received ANYTHING!! During this whole time i have been patient but this is just UNACCEPTABLE, as a client my needs are not being met and i am being ill treated no-one at the contact centre has done any effort in getting this sorted out.

According to Zando's website i can request a refund if it is within 14 days and that is exactly what i want, if my package can not be delivered i want my money back as it is not fair to let me pay but i have not received my goods. As a client i have lost all my faith in Zando and will definately not recommend them to any one, this is a big inconvenience to me as your client but still there is no urgency to help me sort out my issue, i had no problem in making payment for my itfems so why must i now struggle to receive my items ?I have phoned countless times and all consultants tell me the same thing that they will get back to me but till this day nobody has,i would like my money back i dont want your parcel i want my money My work number is ***

This is just UNACCEPTABLE and i will urge people to stay away from Zando.