Terrible First Impression

I have had a terrible first impression of Zando. I attempted to purchase my first item off Zando and could not complete the order as it stated there was an error in my details. After attempting to purchase multiple times without success, I spoke to someone in support who told me they were experiencing technical issues and I should try again in 20 minutes. I attempted again in 20 minutes still without success, after talking to support again they apologized for the delay. I then attempted again a few minutes later to find out the item had been sold out. This is an unacceptable experience and hope it does not continue. I recommend if you are experiencing technical issues with completing purchases rather put a maintenance page up than have frustrated customers who cannot buy anything as if an order cannot be completed I am basically just window shopping on your website.