Terrible customer service, unresolved return and refund.

I placed an order on 11-05-2020, I received it 8 BUSINESS days later.

I requested a return on 24-05-2020, it was only collected 23-06-2020, 21 BUSINESS days later.

I received no communication from the courier when they were going to collect, they just rocked up when I wasn't home. My housemate gave them the box, but one of my return items were not in there. I received no confirmation that it had been collected.

I received two emails 5 BUSINESS days later to confirm that two of the items had been collected.

Till today, I haven't received any confirmation about my 3rd item, nevermind my 4th item.

I've sent 12 emails, with only 3 replies which provided no feedback or solutions. The helpline is off due to COVID19, one can only email.

I have no idea what's going on, it's been 57 days since I placed an order and nobody could care to communicate with me.

Zando provides terrible customer service with no attempt to make their customers feel at ease about their money that's meant to be returned. It feels like they're trying to keep the money by making you give up.