Terrible Customer Service

<p>I bought a grey Madison ankle boot from Zando last year.On arrival the boots zips were defective so i returned and received a new pair.Wore the shoes twice and on the third wear the zips jammed and then i had to force my foot out of the shoe.I contaced Zando on the 16/01 to ask what can be done.The requested pictures of the boots which i sent on the 17/01.It ws then advised that a courier will collect the shoe for quality inspection.On the 10/02 this shoe had still not been collected after numerous emails dealing with Julia Tom,Fazlin Abdurahman,Nurahn Galant,Jill Andries and Ryan via the online chat. the shoe was collected on the 17/02.I then called on the 24th to ask for an update and was told that the returns process takes 5 to 7 working days.Since then i continued emailing for updates and had no responses.Today i called the call centre and spoke to Conita,explained the situation and was told sorry we've been receiving high volumes of calls.She then said she will email my credit voucher to me.A insincere apology for was all i received for years of support for terrible service.I have been buying from Zando for years on a every month basis and this is how they treat their clients.Had i not called how much longer would i have waited for a response for something simple as a returns.Almost two months of back and forth and all the effort coming from me.I now understand why so many people choose Spree over Zando,your service offering really leaves alot to be desired.</p>