Terrible customer service

As someone has stated previously, we do online shopping because it is convenient for us and yet you make it such a difficult task!!<br> <br> I placed my order on Monday 30th MARCH.<br> <br> Wednesday (8th APRIL) morning: I called your call centre to find out what the status of the delivery was as it was a day late and I'm told it would be made a priority.<br> <br> Thursday (9th April) I called atleast 3 times and spoke to 3 different consultants. 3rd consultant assures me that they have just spoken to someone regarding the delivery and that someone would get back to me before end of day and I would have my parcel before close of business at 7pm. Lies.<br> <br> Friday 10th April, I tried countless times to get through to customer service... I sent an email, which no one BOTHERED TO REPLY TO. Eventually I tried calling again and I get an automated message telling me that your offices are closed from 4pm on Friday, even though the time was only 15:10. <br> <br> It's now Tuesday 14th April, and guess what? Still NO delivery/reply, NO \callback from couriers"NOTHING whatsoever.<br> <br> I'm not sure if you guys are running a business or a fly by night"