Terrible customer service

I placed 2 orders online at Zando on the 27/11/18 and 28/11/18, respectively. I have not yet received my order nor have I received any tracking information on it.

My account still says that the order is processing, when it should have been delivered by now.

I tried calling several times since yesterday and still, there has been no answer.

I've sent emails and all I have received is an automated email saying they're still processing my order. I also sent a message on Facebook and no response has been received from there as well.

I am big on online shopping and, I must say, Zando's service is purely disgusting. I am a first time Zando customer and mostly like this will be the last I buy anything from Zando.

What a ********** first impression. I will stick to shopping at Superbalist from here on out - their service is exceptional and they never disappoint!!!