Terrible communication Service Zando

On the 1st of June I wanted to use my Zando Credits but have difficulties with the internet. The payment through paypal did not went through and when I want to pay the order again, It says that it's no longer available. So I did an EFT to confirm my order and emailed the proof of payment to Zando. Due to Covid19 I can't speak to an consultant and I have emailed Zando on the 01 and 05 of June. Zando's policy to respond to emails is 2 days. It is now 9 days and I haven't received any correspondence from zando. I am not happy with the service at all and this is the first time I have problems. I am requesting that the 2 credit voucher been refunded to my bank and I want a refund of for the R118 I paid on the 01 June. Can I please get assistance from Zando resolving this issue.