Terrible and Unacceptable Service

<p>I placed two orders on the Zando app on 02 May 2017 (Tuesday) . The payment for the two orders went through. I received two emails from Zando stating that my orders were successfully received. This morning, 03 May 2017 (Wednesday), I went into the Zando app to check the status of my order, and it shows that there's a payment error. No email communication was received in this regard from Zando. The money has left my account and was successfully paid over to Zando. I called the Zando call centre this morning only to be told that unfortunately there was an IT problem which they experienced with their App from the weekend already where payments are received from customers but fail to be allocated to orders on their side. I am then further told that my order has actually been cancelled without my knowledge due to this. And they will now request their Finance department to reverse my money back to my account. Further to this, they inform me that they cannot replace the order for me because they are now out of stock of these items.</p> <p> </p> <p>This is terrible service at its best. It is unacceptable for Zando to cancel a customers order without informing them and whilst in possession of the customers money. They were aware that they were experiencing issues with payments on the App from the weekend, but no contingency measures were put into place to ensure that customers are not inconvenienced by an unacceptable flaw in their system.</p> <p> </p> <p>No further help was offered by Zando for the inconvenience caused.</p>