STAY AWAY FROM ZANDO THEY ARE ******

I purchased goods about 3 months ago, the driver contacted me to say his on his way. He called to say his outside I went out immediately,I stood outside for a good 10 minutes with no driver to be found. I decided to go back to the house thinking he will call again to say his post or something.

Next thing when I track my order it says parcel was delivered. I questioned Zando and the driver nobody could give me a straight answer, they didn’t respond to my emails, went on social media all I got was I must check my address the parcel was delivered. When asking to who or where is the proof that I signed or GPS coordinates I even offered to have them come look at the camera footage outside my building but nothing they told me cannot do anything about it.

I wasn’t gonna let my hard earned money go down the drain like that, I went on Twitter and finally got one of the “managers” Nomfundo to call me after a full month of protesting. She then said she will give me a call after a week they will review decisions.

The management sent me an email to say the items will be marked as lost and they will process my refund , It has been a good two months now since I have been waiting for my refund. This is starting to become unpleasant and frankly I am sick n tired of chasing after Zando for my money.

I will be moving forward and pressing charges against Zando, The courier company and driver.it’s amazing how not even one person from Zando hasn’t even bothered to contact me and explain what is causing the delay on MY HARD EARNED MONEY.Zando management and staff is filled with nothing but *********** staff members, they are dishonest and a bunch of ******.