Stacey Watson is doing a good job in frustrating me

I've been a consistent client with Zando until my last order. I literally waited 15 days & my order wasn't delivered. Called in spoke to Stacey Watson who told me that there's nothing she can do to assist as my order is with DSV. Called in 2 days later requested to speak to the manager & she just said management is not available & they follow procedure with every order Which process is followed if she didn't bother to follow up DSV

I decided to cancel due to bad service & I was only advised that cancellation process takes more than 5 days for a refund

All I wanted was my parcel