Shocking service from Zando online store

<p>I bought 2 pairs of shoes at Zando, the online shopping store. When the shoes arrived the one pair was fine and the other pair had a defect. The shoes where both on sale and the sizes where both correct. I logged a return for the shoe that had a defect on their site. The shoe was returned successfully, however they can only offer a refund to my bank account or a store credit. When i phoned and asked them to send me another pair i was told they could not do that and i have to wait for the store credit and then buy the shoe again. However when i went online to buy the shoe again the sale price had changed to a higher amount. I asked them if this means that i have to pay the new price now even though the defect was not my fault and their response was a big and arrogant "Yes".</p> <p>I got angry and asked them to unsubscribe me from their site and also credit the refund into my bank account. To my surprise the response was arrogant enough to confirm that they have indeed processed my refund and have unsubscribed my account. Who are these people and where is customer service??? They did not even try to retain my business, they are soo arrogant and unprofessional. I will never use them again, they cannot be trusted.</p>