Shocking Service & Delivery Time - No Feedback at All

I ordered 2 items on Sunday 25th November. I waited the whole week with no updates on the status of my order. I phoned Zando on Friday 30th November and was told that there was a delay because of Black Friday (you should have planned for this) and that it was scheduled to be delivered between Friday and Tuesday 4th December. No delivery, no feedback, no explanation, nothing. When I log onto the website it still says the order is being processed. How can it take over 10 days to deliver 2 items from CT to JHB?

I have been using Zando for many years but after this experience, never again. Zando, where is my order??????