Shocking service!

I have often brought good from Zando and generally been satisfied. Recently I purchased a pair of boots and on arrival there were two right foot boots in the box. I obviously wanted ot retun and get the issue sorted as I really liked the boots. On sleecting 'Request a Return' they then tell me I have to select a drop off unit. I work for a corporate company and DONT have flexibility to drive to a drop off unit that accommodates Zando's mistakes. I then called the Call Centre and spoke to a lady who informed me that they removed the collection service on returns a month ago. I now have to drive 30 odd km to the only drop off unit that Zando has on their site. Surely with all the competition of online apparel purchasing stores Zando would want to accommodate the consumer? Shocking service to say the least and I will therefore not be using Zando again in the future!